Refund, Complaints & Returns Policy

At Vésaura, we want you to be completely satisfied with your purchase. Below, you’ll find our policies on complaints, returns, and cancellations.

Complaints

You have a 2-year right to file a complaint from the date you receive your order under the Danish Sale of Goods Act (Købeloven).

• Complaints must be reported within a reasonable time after discovering a defect.
• This does not cover defects caused by misuse, accidental damage, or improper handling.

If you experience an issue, please contact us at contact@vesaura.com, and our team will be happy to assist you.

Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal when shopping with us.

• You must notify us within 14 days from the day you receive your order if you wish to cancel your purchase.
• To do so, please email us at contact@vesaura.com. Simply refusing delivery does not count as a valid cancellation.

If your order consists of multiple items delivered separately, the 14-day period begins from the date you receive the final item.

Subscriptions

• The first order of a Vésaura subscription is covered by the standard 14-day right of withdrawal.
• Subsequent monthly renewals are considered new, individual orders and are ineligible for returns or refunds once processed.
• You can cancel your subscription at any time to stop future renewals.

Returns

• Perfumes cannot be returned once shipped due to hygiene and safety reasons.
• Damaged or defective items may be exchanged within 14 days of receipt.
• Subscription orders are ineligible for returns or refunds, except for damaged or defective items.

Uncollected / Returned Orders

If an order is returned due to non-collection, any refund may be reduced by original shipping costs, carrier return fees, and reasonable handling costs.

Re-shipping Option

Customers may request re-shipment of a returned order. A new shipping fee must be paid before the order is sent again.

Incorrect Address / Failed Delivery

If the customer provides an incorrect address or fails to collect the parcel within the carrier’s holding period, Vésaura is not responsible for delays or return costs.

Return Address

All returns or complaints must be sent to:
Skindergade 29, 2.
1159 Copenhagen, Denmark
refund@vesaura.com