Shipping policy

Shipping Policy

At Vésaura, we are committed to delivering your order safely and efficiently. Below, you'll find details on our shipping methods, costs, and estimated delivery times.

Processing & Delivery Time

  • Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays).
  • Delivery Time:
    • Denmark: 2-5 business days
    • EU Countries: 5-10 business days
    • Rest of the World: 10-20 business days
  • Once your order ships, you will receive a confirmation email with tracking details.

Shipping Costs & Free Shipping

  • Denmark: Standard shipping fees apply (calculated at checkout).
  • International: Shipping costs depend on destination and are displayed at checkout.
  • Free Shipping Offers:
    • Occasionally, we offer free shipping deals during promotions.
    • Subscription members may qualify for free shipping on select orders.
    • Any active free shipping offers will be clearly stated on our website or in promotional emails.

Shipping Carriers

We ship with trusted carriers such as PostNord, DHL, and GLS to ensure safe and timely delivery.

Tracking Your Order

  • Once shipped, you will receive a tracking number via email.
  • You can track your package using the provided link.

Customs & Import Fees

  • For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations.
  • Customers are responsible for any additional customs charges.

Undeliverable Packages

  • If a package is returned due to an incorrect address, failure to collect, or refusal of delivery, the customer will be responsible for reshipping costs.

Lost or Damaged Packages

  • If your package is lost in transit, please contact us at contact@vesaura.com, and we’ll assist with a claim.
  • If your order arrives damaged, contact us within 48 hours with photos, and we’ll help resolve the issue.

Returns & Exchanges

For details on returning an order, please refer to our Complaints & Returns Policy.

Need Assistance?

If you have any questions regarding shipping, reach out to us at contact@vesaura.com.